Energy Center Universitypowered by Energy Center of Wisconsin  
   
 

online courses: frequently asked questions

General online FAQ

Technical FAQ



Troubleshooting

We strongly recommend using a WIRED connection rather than Wireless. Wireless can cause additional buffering and freezing of the video.

Streaming video and audio generally take 15 to 30 seconds to prepare to run if you have a fast Internet connection. Please be patient as Windows Media/Silverlight Player starts the video stream from our server to your computer. Audio sometimes begins 5 to 10 seconds before the video. Check that your headphones are plugged in or that your speakers are connected and turned on and adjust the volume as needed.

Some offices may experience difficulties viewing webcasts due to technical issues such as:

  • Bandwidth: If two or more persons need to view the webcast at the same time at one site, they should view it from a single PC or a conference room with projection and audio capabilities.
  • Firewalls: Firewalls may block video and/or audio. Check with your firewall administrator to ensure that you can view webcasts provided by the Energy Center of Wisconsin.



Wednesday, Apr 16, 2014

share


Before you begin

Please follow these guidelines to set up your Windows or Mac computer to view webcasts:

  • You must be connected to the Internet with a cable modem or broadband connection (256kbps or above).
  • Turn your speakers on and un-mute your computer.
  • View the sample webcasts below. If they play, then your computer is ready to view webcasts.

Test Microsoft Silverlight Player

Test Windows Media Player

  • If you have trouble playing the sample webcasts, make sure your computer is configured properly by following the guidelines on this page.

LIVE WEBINARS:

  • Live webinars are in Central Standard Time. Visit the world clock for other timezones.
  • Live webinars do not require a telephone connection. Audio and video are delivered through your computer.
  • Live webinars will be available on-demand the following day.